Online Courses

Customer Protections Rules for Small Commercial Customers, Part 1 focuses on rules for selling and enrolling to this customer class.

Part 2 continues an overview of the customer protection rules that affect small commercial customers, including billing, disconnects, complaints, and the critical care rules.

Customer Protection Rules, Part 1

Customer Protection Rules, Part 2

This training provides a good overview of the key customer protection rules that REPs should know when operating in Texas.

This training session will cover the requirements in the newly revised 25.498, which deals with prepay electricity.

Selling Electricity via Door to Door Sales in Texas

Selling Electricity via Telesales in Texas

This session will provide an overview of changes recently adopted to PUCT substantive rule 25.497 and 25.483 dealing with critical care customers.

This training presentation will provide an overview of recent changes to PUCT substantive rules 25.454, 25.480, 25.482, 25.483 and 25.497. It will take approximately 1 hour and 45 minutes to complete.