Regulatory Compliance Services

Online Courses

USD 30.00

Customer Protection Rules for Small Commercial Customers - Part 1

Customer Protections Rules for Small Commercial Customers, Part 1 focuses on rules for selling and enrolling to this customer class.

USD 20.00

Customer Protection Rules for Small Commercial Customers - Part 2

Part 2 continues an overview of the customer protection rules that affect small commercial customers, including billing, disconnects, complaints, and the critical care rules.

USD 40.00

Customer Protection Rules, Part 1

Customer Protection Rules, Part 1

USD 35.00

Customer Protection Rules, Part 2

Customer Protection Rules, Part 2

USD 75.00

Customer Protection Rules, Parts 1 & 2

This training provides a good overview of the key customer protection rules that REPs should know when operating in Texas.

USD 75.00

Prepay Electricity - The New 25.498

This training session will cover the requirements in the newly revised 25.498, which deals with prepay electricity.

USD 50.00

Selling Electricity via Door to Door Sales in Texas

Selling Electricity via Door to Door Sales in Texas - Updated

USD 30.00

Selling Electricity via Telesales in Texas

Selling Electricity via Telesales in Texas

USD 25.00

The New Critical Care Rules

This session will provide an overview of changes recently adopted to PUCT substantive rule 25.497 and 25.483 dealing with critical care customers.

USD 50.00

The New Summer Protections, Critical Care Changes, and Switch-holds

This training presentation will provide an overview of recent changes to PUCT substantive rules 25.454, 25.480, 25.482, 25.483 and 25.497. It will take approximately 1 hour and 45 minutes to complete.